42 Gears Mobility systems Recruitment drive 2024
42 Gears Mobility systems Recruitment drive 2024
42 Gears Mobility systems Recruitment drive 2024: Hiring Associate Software Engineer from any batch, Interested Candidates can apply this job as soon as possible before link expires, Apply Link and Job details for this recruitment is given below. Please read carefully before applying this Job.
42 Gears Mobility systems Recruitment drive 2024 Job details:
| Company | 42 Gears Mobility Systems |
| Job Role : | Associate Support Engineer |
| Qualification : | B.E/B.Tech |
| Experience : | Freshers/Experienced |
| Job Location : | Bangalore |
| Package : | 4 LPA* |
Job description:
We are seeking an Associate Support Engineer with a strong desire to thrive in a dynamic, customer-centric environment. We are looking for a motivated and ambitious individual, whether early in their career or with some experience, who is prepared to take responsibility for customer issues and queries. The ideal candidate should be passionate about learning, contribute to a high-performance team, and provide excellent support
Qualifications and skills
- Excellent verbal and written communication skills, with the ability to explain technical terms and concepts in simple terms to customers.
- Strong interpersonal communication and customer service skills, particularly in high-stress situations.
- Basic understanding of the software development life cycle and bug life cycle.
- Strong understanding of all mobile device platforms and mobility terminology.
- Knowledge of current mobile device trends in the market.
- Prior experience in supporting mobility products is advantageous.
- Strong aptitude for quickly learning new technologies and technical concepts and understanding how to apply them in a customer-facing environment.
- Logical approach to problem-solving.
Responsibilities & Requirements:
-
- Provide support to customers through various channels, including email, phone, chat, and remote tools.
- Replicate customer issues on in-house devices and collaborate with the engineering team for resolution.
- Ensure timely follow-up with customers, providing regular updates on reported issues.
- Collaborate effectively with other teams as needed to address customer concerns.
- Utilise internal technical expertise, including peers, mentors, knowledge bases, community forums, and other tools, to deliver effective solutions to customer issues.
- Contribute to the creation of new knowledge base articles, documenting insights for future reference.
- Actively participate in technical communications within the internal support team, sharing best practices, and staying informed about emerging technologies.
- Focus on areas of technical specialisation and attend relevant technical training sessions.
Additional Mandatory Requirements:
- Willingness to work in any 9-hour shift, including day or night, covering a 24/7 operation.
- Availability to work on the weekends.
- Ability to work from the office.
How to apply for the 42 Gears Mobility systems Recruitment drive 2024
- All the interested / Eligible candidates / Freshers / Students / Experience candidates can apply this Job, Apply link in given below
- Click the Apply Link Mentioned below
- Please Read the Job description Before Applying the Job
- Follow the Process for Applying the Job
- Fill details / Upload Resume or Any others documents if needed
- Click the Submit / Apply button
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