Pearson Apprentice, Customer Service 2026 | Freshers Apply
Pearson is offering a full-time Apprentice, Customer Service opportunity for graduates interested in customer success, operations and global business support. The Program Coordinator Operations Intern role is designed for candidates with a completed bachelor’s degree in any discipline, with recent graduates and applicants having less than one year of professional experience encouraged to apply.
This 12-month apprenticeship provides practical exposure to customer inquiries, case management, stakeholder coordination, service-level processes and operational improvement. Apprentices will work with global teams, receive structured learning and mentorship, and develop professional, analytical, communication and problem-solving skills in an international organization.
Quick Job Snapshot
| Details | Information |
|---|---|
| Company | Pearson |
| Role | Apprentice, Customer Service / Program Coordinator Operations Intern |
| Department | Operations |
| Job Function | Customer Success |
| Qualification | Bachelor’s degree in any discipline |
| Experience | Recent graduates / Less than 1 year |
| Eligible Batch | Recent graduates |
| Salary/Stipend | As per Pearson Apprenticeship Program Guidelines |
| Job Type | Full-Time Apprenticeship |
| Duration | 12 Months |
| Schedule | Full-time, typically 40 hours per week, Monday to Friday |
| Req ID | 25742 |
Role Overview
As a Program Coordinator Operations Intern, you will support customer experience across global testing programs by handling customer inquiries, managing cases and coordinating with cross-functional teams. The role combines customer service with operational support, requiring accuracy, timely resolution and adherence to established service standards.
You will investigate customer issues, maintain case records, monitor service queues and contribute to process improvement initiatives. The apprenticeship also provides exposure to global operations, multiple regions and time zones, knowledge management and professional development while working alongside experienced industry professionals.
Key Responsibilities
- Manage and resolve customer inquiries through email and case management systems within established SLAs.
- Investigate customer issues, identify root causes, and provide accurate and timely resolutions.
- Maintain complete, accurate, and up-to-date case documentation.
- Prioritize workload effectively to ensure timely case closure and customer satisfaction.
- Escalate complex or high-impact issues to appropriate teams and track them through resolution.
- Collaborate with cross-functional stakeholders to resolve customer concerns efficiently.
- Ensure adherence to company policies, processes, and quality standards.
- Monitor case queues and proactively address overdue or at-risk cases.
- Communicate professionally with customers and internal stakeholders.
- Identify recurring issues, trends, and opportunities for process improvement.
- Contribute to knowledge management initiatives and share best practices.
- Consistently achieve performance metrics related to SLA adherence, productivity, quality, and customer satisfaction.
Required Skills & Eligibility
- Bachelor’s degree completed in any discipline.
- Recent graduates or candidates with less than one year of professional experience are encouraged to apply.
- Must be legally authorized to work in India.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Attention to detail and commitment to quality.
- Ability to collaborate effectively within team environments.
- Strong organizational and time-management skills.
- Customer-focused mindset with a passion for service excellence.
- Eagerness to learn, adapt, and take initiative.
- Proficiency in Microsoft Office Suite, including Excel and Word.
Experience You’ll Gain
- Exposure to global business operations and customer service environments.
- Hands-on experience in case management, stakeholder engagement, and operational support.
- Structured learning through mentorship, coaching, and real-world projects.
- Development of professional, analytical, communication, and problem-solving skills.
- Experience working with global teams across multiple regions and time zones.
Salary & Benefits
The apprenticeship offers a competitive stipend as per Pearson Apprenticeship Program Guidelines. The provided job information does not specify an exact stipend amount. Benefits and rewards include paid time off according to company policy, health insurance coverage where applicable, access to Pearson’s learning platforms and online courses, professional development and mentorship opportunities, and exposure to a global work environment with future career opportunities.
Work Schedule
This is a full-time 12-month apprenticeship, typically requiring 40 hours per week from Monday to Friday. Flexibility may be required to support global teams working across different time zones. The position is based in Noida, Uttar Pradesh, India.
Why This Apprenticeship Is Good for Freshers
This role can be a useful starting point for graduates who want to build a career in customer success, operations, shared services or global business support. The combination of case management, SLA management, stakeholder communication, problem-solving, Microsoft Office and process improvement provides transferable skills that can support future opportunities in customer operations, program coordination, business operations and service management.
Interview Preparation
Candidates should prepare for questions around customer handling, communication, conflict resolution, problem-solving, prioritization, teamwork, SLA management and workplace scenarios. This Non-IT interview questions and answers guide can help fresh graduates prepare for common behavioral and role-based interview questions.
Related Opportunities
Graduates can explore more latest fresher jobs, discover additional internship and apprenticeship opportunities, and browse government job opportunities for other career options.
How to Apply for Pearson Apprentice, Customer Service
- Click the Apply Now button below.
- Visit the official Pearson careers application page for the Apprentice, Customer Service position.
- Review the eligibility requirements and apprenticeship details carefully.
- Prepare an updated resume highlighting your education, communication skills, projects, internships and relevant experience, if any.
- Complete the online application form with accurate information.
- Submit your application and complete any further assessment or interview stages if shortlisted.
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Frequently Asked Questions
Who can apply for the Pearson Apprentice, Customer Service role?
Candidates who have completed a bachelor’s degree in any discipline can apply. Recent graduates and candidates with less than one year of professional experience are encouraged to apply, provided they are legally authorized to work in India.
How much salary or stipend does Pearson offer?
Pearson offers a competitive apprenticeship stipend according to its Apprenticeship Program Guidelines. The exact stipend amount is not specified in the provided job details.
Where is the Pearson apprenticeship located and what is the work schedule?
The position is based in Noida, Uttar Pradesh, India. It is a full-time 12-month apprenticeship, typically requiring 40 hours per week from Monday to Friday, with flexibility potentially required for global time zones.
Final Takeaway
The Pearson Apprentice, Customer Service opportunity gives recent graduates a structured way to enter a global organization while developing customer service, operations, case management and communication skills. Candidates should continue building workplace skills, prepare for interviews and regularly check the latest fresher opportunities to improve their career options.