Deloitte EUS Analyst Job 2025 | Freshers & Experienced | Tech Support Careers
Deloitte EUS Analyst – Technology Support Services (TSS) | Freshers & Experienced Apply Now
Are you a passionate IT graduate with a desire to start a fulfilling tech career at a global leader? Deloitte, one of the “Big Four” professional services firms, is hiring for the EUS (End User Support) Analyst position under its Technology Support Services (TSS) team. If you’re someone who thrives on customer interaction, has a passion for troubleshooting, and seeks long-term career growth, this role is your entry point to an exciting professional journey.
This full-time opportunity is based in Deloitte’s Hyderabad, Mumbai, Delhi, and Bengaluru offices and welcomes engineering graduates looking to build a future in IT support and infrastructure services.
Key Job Highlights
Company Name Deloitte India (Technology Support Services – TSS)
Role Analyst – End User Support (EUS)
Department Technology Support Services (TSS)
Qualification B.Tech, BE, or Engineering Graduates
Experience 0 to 2 years (Freshers eligible)
Eligible Batch: Any Batch
Job Type Full-Time
Work Mode Onsite with occasional remote support responsibilities
Salary (Estimated) ₹4 LPA to ₹6.5 LPA (based on experience and skillset)
Shift Timing Standard Business Hours
Work You’ll Do
As an EUS Analyst, you will be the first point of contact for IT support within Deloitte’s offices. Your focus will be on delivering exceptional customer service to employees needing assistance with hardware, software, mobile devices, video conferencing, and other technical challenges.
You’ll contribute to the setup and support of Deloitte’s technology infrastructure while growing your knowledge across modern platforms and services. From solving real-time walk-up queries to managing devices and assets, your role is central to maintaining operational efficiency.
Key Responsibilities:
Provide technical support to employees at Deloitte walk-up desks.
Assist with hardware and software troubleshooting, installation, and configuration.
Manage asset tracking and inventory for laptops, peripherals, and mobile devices.
Support audio/video conference systems, projectors, video walls, and telephony.
Perform Active Directory tasks including password resets and workstation management.
Assist infrastructure teams with on-site support for network, telephony, and LAN/WAN issues.
Document incidents and resolutions for knowledge base development.
Interface professionally with vendors, internal teams, and customers.
Participate in rotational after-hours emergency support, as per SLA requirements.
Required Skills
To succeed in this role, Deloitte seeks candidates who demonstrate a mix of technical proficiency and customer service orientation.
Excellent troubleshooting ability in Microsoft Windows, MS Office Suite (Outlook, Excel, PowerPoint), and video conferencing tools.
Familiarity with mobile platforms (iOS/Android) and device setup.
Strong documentation and communication skills.
Working knowledge of Active Directory and asset management.
Exposure to MAC operating systems and ITIL processes (preferred).
Team player with a positive attitude, high energy, and a commitment to learning.
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