Cultfit Hiring Business Analyst 2024
Cultfit Hiring Business Analyst 2024
Cultfit Hiring Business Analyst 2024: Hiring freshers as business analyst from any batch, interested Candidates can click the link below. Apply as soon as possible before link expires.
Cultfit Hiring Business Analyst 2024 Job details:
Company: Cultfit
Job Role: Business Analyst
Qualification: Any
Batch: Any
Salary: 4-6 LPA
Who are we looking for?
Someone who thinks customer service is an attitude and data the most critical part of running, scaling up and sustaining the operations ecosystem!
Someone who can leverage technology to deliver excellent member experience – one conversation at a time. If this sounds like you, let’s chat.
What will you do as a part of the team?
You’ll be the custodian of tech tools and automations for the MEx team.
Your mission is – Digital transformation! From the lens of members, agents and the company P&L.
You’ll also be working very closely with the techies, product masterminds, finance analysts and data scientists on a daily basis.
This role will be an excellent fit for those who:
Understands customer experience as a function and deep love for technology
Comes with a data-driven mindset and are best buddies with MS Office, data tools
Is not scared of tools like Salesforce, Zendesk, Freshworks, Sprinklr, etc
Loves building automations and leveraging tech platforms, AI, MLs and logic, to reduce member efforts in getting help and agent efforts while helping them
Has a learner’s mindset and adapts well to a fast-paced growth ecosystem
Your responsibilities will include:
End-to-end ownership of MEx tech stack – budget, scoping, planning and scaling
Manage support ticket creation, rule and role based assignments and other matric-based implementations
Create periodic automated and manual reports and bring in analysis to track and improve operational efficiency
Work closely with the engineering, product, data science and other operational stakeholders to build and improve automated workflows
Focus on reducing redundant influx through improved ticketing solutions, suggested product and UI changes
Create BRDs, flowcharts and documentation on business requirements and implement them through effective time and stakeholder management