Associate Technical Support Engineer at Salesforce – Jobs 2026
Salesforce is hiring Associate Technical Support Engineers for its Global Voice Support Team within Cloud Success in Hyderabad. The role focuses on technical troubleshooting, customer support and Salesforce product guidance.
The position offers an opportunity to work with global customers in a 24/7 support environment while developing technical, analytical, communication and customer-success skills with an AI-forward support organization.
Quick Job Details
| Company | Salesforce |
| Job Role | Associate Technical Support Engineer |
| Qualification | Bachelor’s degree in Computer Science, Information Technology or related technical field |
| Experience | Up to 12 months in Voice Support, IT/Product Support or customer handling |
| Eligible Batch | Any/Recent |
| Location | India |
| Work Mode | Office-based |
| Job Type | Full-time |
| Salary | Not specified by the employer. |
| Job ID | JR356515 |
Role Overview
The Associate Technical Support Engineer will provide frontline technical support to Salesforce customers globally through phone, email and chat, troubleshoot issues and provide guidance on Salesforce Cloud applications and best practices.
Key Responsibilities
- Deliver technical support to Salesforce clients through phone, email and chat.
- Provide guidance on user management, data management, reporting and dashboards.
- Identify cases requiring escalation to Professional Services or Account Executive teams.
- Maintain client communications and case documentation in Salesforce.
- Follow support processes and suggest improvements using AI and automation.
- Work flexibly across shifts in the 24/7 support model.
Eligibility & Required Skills
- Bachelor’s degree in Computer Science, IT or a related technical field.
- Up to 12 months of Voice Support, IT/Product Support or customer handling experience.
- Strong customer-first mindset and passion for customer experience.
- Fluent written and verbal English communication.
- Strong organisational, analytical and problem-solving skills.
- Interest in AI-driven tools and automation.
- Ability to learn Salesforce Cloud applications and solutions.
- Adaptability and willingness to work changing shifts.
- Salesforce ADM 201 and/or ADM 211 certification is desirable but not mandatory.
- International customer support experience and multilingual skills are desirable.
Salary & Career Information
Salary: Not specified by the employer. The role provides exposure to Salesforce Cloud applications, global technical support, customer success, AI tools and support automation.
Recommended Skills & Learning Resources
Build skills in customer support, technical troubleshooting, CRM platforms, data management, reporting, communication and AI-assisted support workflows.
Interview Preparation
Prepare for technical support scenarios, customer-handling questions, troubleshooting, Salesforce basics, communication, problem-solving, escalation procedures and 24/7 shift-work situations.
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How to Apply for Salesforce Associate Technical Support Engineer
Eligible candidates can apply online through the official Salesforce careers page using the application link below.
What is the qualification for the Salesforce Associate Technical Support Engineer role?
A bachelor’s degree in Computer Science, Information Technology or a related technical field is preferred.
Is experience required for this Salesforce role?
The listing asks for up to 12 months of experience in Voice Support, IT/Product Support operations or a customer-handling role.
Is the Salesforce support role office-based?
Yes. The supplied listing specifies Hyderabad as the location and describes the role as office-based, with work across a 24/7 support model.
Candidates interested in technical support and customer success can use this opportunity to develop Salesforce, troubleshooting and AI-assisted support skills