Teleperformance Hiring: Customer Service Representative 2026 – Mumbai
Teleperformance is associated with a hiring opportunity for the position of Customer Service Representative – International Voice Process in Mumbai. This full-time role may be suitable for freshers and experienced candidates who have strong spoken English communication skills, a customer-focused attitude, and the ability to interact professionally with international customers.
The selected candidates may support customers from the United States, the United Kingdom, or Australia, depending on their communication proficiency, interview performance, and business requirements. The advertised monthly in-hand salary is ₹28,000–₹36,000. Candidates interested in international BPO and customer support careers should review the eligibility requirements and confirm the latest openings and application process with the recruiter.
Teleperformance Recruitment 2026: Job Overview
| Company | Teleperformance |
| Job Role | Customer Service Associate – International Voice Process |
| Qualification | Educational certificates and marksheets required; specific degree criteria to be confirmed |
| Experience | Freshers and experienced candidates may apply, subject to process requirements |
| Eligible Batch | Not specified; confirm with the recruiter |
| Salary | ₹28,000–₹36,000 per month in-hand, as advertised |
| Job Type | Full-Time |
| Work Mode | Not specified; confirm the arrangement and shift timings |
| Job Location | Mumbai, Maharashtra |
| Application Deadline | ASAP – apply promptly and verify current availability |
Role Overview: Customer Service Representative
As a Customer Service Representative in an international voice process, you may handle inbound calls, outbound calls, or both, depending on the assigned process. The primary responsibility is to understand customer concerns, provide accurate information, resolve queries within the permitted guidelines, and deliver a professional customer experience.
The assigned process may support customers in the US, UK, or Australia. Candidates should be comfortable speaking in English, listening carefully, explaining solutions clearly, and maintaining a polite tone throughout customer interactions. The role also involves maintaining records, following standard operating procedures, meeting quality expectations, and escalating complex issues when necessary.
Roles and Responsibilities
- International customer call handling: Handle inbound and/or outbound calls from customers in the US, UK, or Australia. Understand the purpose of each interaction, communicate clearly, and maintain professional telephone etiquette.
- Customer query resolution: Listen to questions, concerns, and complaints, provide accurate information, explain available solutions, and resolve issues within the scope of the assigned process.
- Escalation and follow-up: Refer complex or unresolved concerns to the appropriate team and follow established procedures for further action when applicable.
- Customer satisfaction and service quality: Deliver polite, consistent, and solution-oriented support while following call-handling procedures, quality standards, and customer service guidelines.
- Process compliance: Follow company policies, standard operating procedures, process instructions, and operational requirements. Seek clarification from supervisors when instructions are unclear.
- Documentation and data handling: Record customer interactions, relevant details, and resolution information accurately using the tools provided. Protect customer information and follow applicable data-handling procedures.
- Communication and teamwork: Coordinate with team members and supervisors, report recurring customer issues to the appropriate team, and participate in feedback sessions and quality reviews.
- Training and improvement: Complete assigned training, learn process-specific products and policies, apply coaching, improve communication skills, and adapt to changes in business requirements.
Eligibility Criteria and Required Skills
The recruitment information does not specify a mandatory degree, minimum percentage, or graduation-year requirement. Candidates should confirm these details with the recruiter before proceeding. Applicants must be prepared to provide the relevant educational certificates, marksheets, identity documents, and employment documents where applicable.
Technical and computer skills
- Basic computer operations and digital communication.
- Data entry, customer information management, and accurate record maintenance.
- Basic email skills and familiarity with customer service tools or call-handling systems.
- Ability to document customer interactions and follow digital workflows.
Customer service and functional skills
- Inbound and outbound international call handling.
- Customer query resolution, complaint handling, and relationship management.
- Accurate delivery of product or service information.
- Understanding and following process guidelines and standard operating procedures.
- Recognising issues that require escalation to another team.
Communication and soft skills
- Strong spoken English and clear verbal communication.
- Active listening and professional telephone etiquette.
- Patience, empathy, and a customer-focused attitude.
- Problem-solving ability and attention to detail.
- Confidence when communicating with international customers.
- Time management, adaptability, teamwork, and willingness to learn.
Salary Details and Compensation
The advertised salary for this Teleperformance opportunity is ₹28,000–₹36,000 per month in-hand. The actual amount offered to an individual candidate may depend on the assigned process, experience, selection outcome, and applicable employment terms. The supplied recruitment details do not provide a separate official annual package or a detailed salary breakdown, so candidates should confirm the fixed salary, incentives, deductions, and payment terms with the recruiter before accepting an offer.
Why Consider This Teleperformance Opportunity?
This role can provide an entry point into the business process outsourcing (BPO) and customer experience industry. Freshers can develop professional communication, customer handling, problem-solving, documentation, and teamwork skills, while experienced candidates may be able to apply their existing customer service knowledge to an international process. Training, coaching, and feedback can help employees become more confident in managing customer interactions and following service quality standards. The assigned process, shift schedule, targets, and growth opportunities should be confirmed during recruitment.
Recommended Skills and Learning Resources
Before applying, practise spoken English, active listening, professional introductions, and explaining solutions in simple language. Prepare examples of how you would handle an upset customer, clarify an unclear request, protect confidential information, and escalate an issue you cannot resolve. You can also review these resources to strengthen your interview communication:
Interview Preparation Tips
Prepare a concise self-introduction covering your education, communication strengths, and interest in customer service. Practise answering questions such as “Why do you want to work in a customer service role?”, “How would you handle an angry customer?”, and “What would you do if you did not know the answer to a customer’s question?” Demonstrate patience, empathy, clear English, and a willingness to follow process guidelines. Review common non-IT interview questions for freshers, and be ready for a communication assessment or process-specific interview if required.
Explore More Job Opportunities
Explore these sections to find other openings and career options:
How to Apply for Teleperformance Recruitment 2026
Interested candidates should open the recruitment listing and review the available application instructions. Since the deadline is listed as ASAP, check whether the position is still accepting applications before submitting your details.
- Open the Teleperformance Customer Service Representative recruitment listing.
- Read the latest instructions and confirm the recruiter or application channel provided in the listing.
- Prepare an updated resume highlighting spoken English, computer skills, customer service experience, and relevant education.
- Keep educational certificates, marksheets, identity documents, and relevant employment documents ready.
- Confirm the eligibility criteria, assigned international process, salary structure, work location, shift timings, and any assessment requirements with the recruiter.
- Submit your application through the stated channel and attend the interview or assessment if shortlisted.
Apply for Teleperformance Jobs
Important: The supplied listing does not include a verified direct application form from Teleperformance. Confirm the recruiter and application channel before sharing personal documents or paying any fee. Never pay money to secure a job offer.
Frequently Asked Questions (FAQs)
1. Can freshers apply for the Teleperformance Customer Service Representative role?
Yes. The listing states that freshers and experienced candidates may apply, subject to process requirements. However, the required degree, minimum marks, and eligible graduation batches are not specified, so confirm them with the recruiter.
2. What is the salary for this Teleperformance job in Mumbai?
The advertised monthly in-hand salary is ₹28,000–₹36,000. Candidates should verify the exact offered amount, incentives, deductions, and salary terms during recruitment.
3. Which international process and work schedule will selected candidates receive?
Candidates may be assigned to a US, UK, or Australian process based on communication proficiency, interview performance, and business needs. The work mode and shift timings are not specified in the supplied listing and should be confirmed with the recruiter.
Final Words
Teleperformance’s Customer Service Representative – International Voice Process opportunity in Mumbai may be worth considering for candidates who communicate confidently in English and want to build a career in customer support. Before applying, verify the current vacancy, eligibility requirements, salary terms, shift schedule, and application channel. Prepare your resume and practise customer-handling scenarios to improve your readiness for the selection process.
“`