Tech Mahindra Off-Campus drive 2023

Key Tasks:

Case Solving – on Portal and Expert Chat:

• Resolve known errors by means of documentation – SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters
• Perform root cause analysis and provide solutions in complex environments for specific fields/areas
• Achieve a high level of customer satisfaction through individual case work
• Escalate on time and good quality – keep incidents aged days to a minimum
• Enterprise Support KPI adherence
• Very High incident handling
• Maintain and follow your personal development plan by attending e-Learning Lessons and Remote Learning Sessions, Classroom Training, Coaching and on the job training
• Participate in weekend support activities as required
• Provide extended and 24 hour coverage if required
• Report errors to development organizations
• Involvement in case reduction tasks like creation of Knowledge Base Articles and notes, contribution in community and, forums

Required Skill Set:

• Networking: Basic concepts including knowledge on some of the commands used on Windows ( e.g. IPConfig, Ping, telnet etc)
• Database: Basic queries, stored procedures, performance optimization techniques, concepts like joins, normalizations, cardinalities. DN drivers, DSN etc.
• OS: Basic properties of OS, commands, authentications in windows. Information around location of logs generat

How to apply for the Tech Mahindra Off-Campus drive 2023

• All the interested / Eligible candidates / Freshers / Students / Experience candidates can apply this Job, Apply link in given below
  1. Click the Apply Link Mentioned below
  2. Please Read the Job description Before Applying the Job
  3. Follow the Process for Applying the Job
  4. Fill details / Upload Resume or Any others documents if needed
  5. Click the Submit / Apply button

Apply for Tech Mahindra