Sutherland Walk-in Drive 2026 – Non-Voice Process Customer Support | Chennai
Sutherland is hiring freshers for an International Non-Voice Process – Customer Support role in Chennai. The opportunity is suitable for candidates with good communication skills who are interested in starting a career in customer support, email support, chat support or the business process management (BPM/BPO) industry. According to the supplied job listing, the role is full-time and permanent, and immediate joiners are preferred.
The walk-in venue is Sutherland’s office at Gateway Office Parks, Perungalathur, Chennai, opposite Perungalathur Railway Station. The listing mentions a salary range of ₹2.25 lakh to ₹3 lakh per annum, rotational shifts that are predominantly at night, a five-day work week and a two-way cab facility subject to shift timings and a 25 km radius. The stated walk-in dates are 9 October to 16 October 2026; confirm the schedule with the recruiter before travelling.
Quick Job Snapshot
| Company | Sutherland |
| Role | International Non-Voice Process – Customer Support |
| Qualification | Graduation not required, according to the supplied listing |
| Experience | Freshers can apply |
| Eligible Batch | Not specified; candidates should confirm eligibility with HR |
| Salary | ₹2.25–₹3.0 LPA, as stated in the job description; another summary on the listing shows ₹2.25–₹2.5 LPA |
| Job Type | Full-time, permanent |
| Work Mode | Work from office |
| Location | A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai |
| Walk-in Dates | 9 October–16 October 2026, as stated in the supplied listing |
| Reported Walk-in Time | 11:00 AM–3:00 PM in the listing header; the job description separately mentions Monday–Friday, 11:00 AM–2:00 PM |
| HR Contact | Tejas HR – 7812895508, as provided in the listing |
Role Overview
The International Non-Voice Process – Customer Support role focuses on assisting customers through written communication channels, such as email or chat, depending on the assigned process. Employees may need to understand customer queries, provide accurate information, follow company procedures and document interactions in the relevant systems.
This position may suit freshers who have good communication skills, can write clearly in English and are comfortable working in a structured customer-support environment. Although the role is described as non-voice, the listing also includes a voice assessment in the selection process, so applicants should confirm the assessment requirements with HR.
Responsibilities
- Respond to customer queries through the assigned non-voice channel, such as email or chat.
- Understand customer concerns and provide clear, accurate and professional responses.
- Follow process guidelines, quality standards and customer service procedures.
- Record customer interactions and update the relevant systems accurately.
- Escalate complex or unresolved issues to the appropriate team when required.
- Maintain attention to detail while handling customer information and written communication.
- Meet applicable productivity, response-time and quality targets after training.
These responsibilities describe common non-voice customer-support duties. The exact process, account and performance targets should be confirmed during recruitment.
Required Skills and Eligibility
- Freshers: Candidates with no previous work experience can apply, according to the supplied listing.
- Communication: Good verbal communication skills are required by the job description.
- Written English: Clear grammar, spelling and sentence construction are useful for email and chat support.
- Typing: Comfortable typing and accurate written responses can be beneficial for non-voice work.
- Customer service: Patience, active listening, problem-solving and a professional attitude are important.
- Shift flexibility: Candidates should be comfortable with rotational shifts, predominantly night shifts.
- Joining availability: Immediate joiners are preferred. The listing also refers to September joining, which conflicts with the October walk-in dates; confirm the actual joining requirement with HR.
- Education: The supplied listing says graduation is not required. Ask HR about any minimum educational qualification or documentation required for your situation.
Salary and Benefits
The supplied listing contains two salary figures: ₹2.25–₹2.5 LPA in its summary and ₹2.25–₹3.0 LPA in the detailed job description. Candidates should confirm the applicable CTC with the recruiter rather than assume the higher figure is guaranteed.
- Advertised salary: ₹2.25–₹3.0 LPA in the detailed description.
- Alternative summary figure: ₹2.25–₹2.5 LPA.
- Work week: Five days per week, according to the listing.
- Shifts: Rotational, predominantly night shifts.
- Cab facility: Two-way cab facility is mentioned for eligible shifts within a 25 km radius of the office, subject to the company’s terms.
- Employment type: Full-time, permanent.
Before accepting an offer, ask about the fixed and variable salary components, take-home pay, night-shift allowance if any, cab eligibility, training period and other employment conditions.
Why Consider This Job?
- Fresher-friendly: The supplied listing says candidates without previous experience can apply.
- Entry into customer support: Gain exposure to customer communication and service operations.
- Written communication: Build professional email, chat and documentation skills.
- Structured work environment: Learn process guidelines, quality standards and customer handling.
- Transport support: The listing mentions a two-way cab facility for qualifying shifts and locations.
Recommended Learning Resources
- Basic Interview Introduction Guide – Prepare a clear self-introduction for the HR round.
- Latest Private Jobs and Job Updates – Explore more openings for freshers.
Interview Preparation
- Prepare a short self-introduction covering your education, strengths and interest in customer support.
- Practise answering common HR questions such as “Tell me about yourself,” “Why customer support?” and “Are you comfortable with night shifts?”
- Practise writing a polite email response to a customer complaint.
- Improve typing accuracy, spelling, grammar and sentence clarity.
- Prepare an example of how you would handle an upset customer calmly and professionally.
- Carry a current resume and write “Tejas HR” at the top, as instructed in the supplied listing.
Selection Process
The supplied job description lists the following stages:
- HR Interview: Initial discussion about your background, communication skills, availability and shift flexibility.
- SD Panel Interview: A panel discussion. Confirm the exact meaning and format of this stage with the recruiter.
- Voice Assessment: An assessment of spoken communication, even though the advertised role is a non-voice process.
The final process and assessment requirements may vary. Follow the instructions provided by Sutherland’s recruitment team.
Documents to Carry
- Updated resume, with “Tejas HR” written at the top as requested in the listing.
- Government-issued photo ID.
- Educational certificates or mark sheets, if available and requested.
- Recent passport-size photographs, if required by the recruiter.
- Any additional documents confirmed by HR before attending.
Walk-in Details and How to Attend
Venue: Sutherland, A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai.
Landmark: Opposite Perungalathur Railway Station.
Dates: 9 October–16 October 2026, as stated in the supplied listing.
Time: The listing header states 11:00 AM–3:00 PM, while the detailed description states Monday–Friday, 11:00 AM–2:00 PM. Call ahead to confirm the correct reporting time and working days.
Contact: Tejas HR – 7812895508, as shown in the listing.
- Call the listed HR contact to confirm that the walk-in is still active and verify the exact date, time and venue.
- Ask about the current salary range, joining date, night shifts and cab eligibility.
- Prepare your resume and write “Tejas HR” at the top.
- Carry your identification and relevant educational documents.
- Attend the face-to-face interview only after confirming the schedule.
Safety reminder: The supplied job description says Sutherland does not request payment or favours in exchange for job opportunities. Do not pay recruitment fees. If you suspect fraud, use the company’s official reporting channel and independently verify contact details.
Related Job Updates
- Latest Private Jobs and Off-Campus Drives
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- Latest Government Job Notifications
Frequently Asked Questions (FAQs)
1. Can freshers apply for the Sutherland non-voice process job?
Yes. The supplied job description says freshers with good communication skills can apply. It also states that graduation is not required, but candidates should confirm any additional education criteria with HR.
2. What is the salary for this Sutherland Chennai job?
The detailed description lists ₹2.25–₹3.0 LPA, while the listing summary shows ₹2.25–₹2.5 LPA. Confirm the actual CTC and take-home salary with the recruiter.
3. Does Sutherland provide cab facilities for night shifts?
The supplied listing mentions a two-way cab facility within a 25 km radius of the office, depending on shift timings and eligibility. Confirm your pickup location and transport conditions with HR before joining.
If you are looking for a fresher-friendly customer-support opportunity in Chennai, verify the walk-in schedule and job terms before travelling. Share this listing with eligible candidates and explore our latest job updates for more openings.
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