Moveworks Off-Campus drive 2023
Moveworks Off-Campus drive 2023
Moveworks Off-Campus drive 2023: Hiring freshers as Technical Support Engineer from any batch, Interested Candidates can apply this job as soon as possible before link expires, Apply Link and Job details for this recruitment is given below. Please read carefully before applying this Job.
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Moveworks Off-Campus drive 2023 Job details:
| Company Name | Moveworks |
| Post Name | Technical Support Engineer |
| Salary | up to ₹8.8 LPA* |
| Experience | Fresher/Experienced |
| Job Location | Bengaluru |
| Batch | 2023/22/21/20/19/18/17 |
| Website | www.Moveworks.com |
| Last Date | ASAP |
Technical Support Engineer
We are looking for self-starter individuals to be part of our support organization. We have a fascinating, albeit complex, product stack with Machine Learning at its core. This role will be at the crossroads of understanding a complex ML product and conveying how it works to our growing customer base.
Today our customers come to us with lots of questions, from how their bot is configured to why the bot behaved a certain way. Support cases vary between educational explanations to complex conversational ML bugs that need to be solved with engineering.
A Technical Support Engineer will have a good understanding of the product and constantly engage with the customers to give timely resolutions and feedback to them. An ideal candidate should have an appetite to learn and thrive in a fast paced environment.
Job Responsibilities
- Provide daily support to Moveworks customers as they leverage our product to drive efficiencies and evolve their IT support
- Communicate clearly and simplify highly technical concepts.
- Troubleshoot issues to identify the root cause of a behavior and next steps to solve the problem.
- Triage the support tickets and escalate to appropriate teams (Eg: Customer Success Engineering, Product team etc).
- Identify the defects and log them in the defect management system.
- Provide timely response to the customers and ensure the SLA is met.
- Identify recurring issues reported by customers and log it in the knowledge base for future reference.
- Analyze different types of logs including Kibana and logDNA to track down the user reported issue.
- Perform Configuration changes to fulfill customer requests.
Required Qualification
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Understanding of engineering frameworks to distinguish between configuration requests versus product limitations
- Strong written communication and ability to simplify technical concepts
- Ability to reproduce, document, and communicate bugs and outages
- Experience working with REST APIs
- Passionate about technology and appetite to learn and grow.
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Nice to Have
- Familiarity with configuration file formats such as XML, JavaScript Object Notation (JSON), YAML
- Knowledge of distributed version control systems and workflow (Git is a plus)
- Experience with Enterprise IT Platforms (such as Okta, ServiceNow, GSuite or Microsoft Active Directory)
- Basic knowledge of Zendesk / Salesforce
How to apply for the Moveworks Off-Campus drive 2023
- All the interested / Eligible candidates / Freshers / Students / Experience candidates can apply this Job, Apply link in given below
- Click the Apply Link Mentioned below
- Please Read the Job description Before Applying the Job
- Follow the Process for Applying the Job
- Fill details / Upload Resume or Any others documents if needed
- Click the Submit / Apply button