Responsibilities

• Handle calls from customers and provide them with a solution to their queries.
• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
• Own getting a resolution for issues & coordinate with other teams to resolve problem
• Become an expert in Limechat’s product and educate customers on the use and benefits of our product
• Efficiently set goals and work on them so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
• Should be able to handle day to day tickets
• Collaborate closely with other teams to ensure an exceptional customer experience and take care of any customer issues
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Requirements

• Possess strong phone, written, and verbal communication skills
• Confident, high energy, self-motivated, and a true team player
• Demonstrated ability and desire to work and excel in a fast-paced environment
• Excellent multitasking and project management skills
• A startup mentality with a bias to action
• Enjoy talking about technical concepts, have a great data-driven & process-oriented approach
• Understanding of Internet and web applications with a desire to learn new technologies
• Quick learner with execution orientation who is outcome-focused.
• Excited by working with a product that is constantly evolving.
• Well-organised, with high attention to detail and the ability to prioritise
• Experience of working on a Ticketing Tool (good to have)
• Should be able to handle SQL queries (good to have)
• Experience with Network logs (good to have)

Benefits

1. Re-location Allowance (We make your shift to Bangalore easy)
2. Wellness Allowance (Gym, Yoga, Spa, Meditation, etc.)
3. UpSkilling Allowance & Subscriptions (Udemy, Medium, etc.)
4. Work Laptop

About LimeChat

Founded by Nikhil Gupta and Aniket Bajpai, alum of IIT Delhi, LimeChat is world’s first Level 3 AI, human-level chatbot startup that enables D2C brands leverage conversational marketing and provide industry-best customer support automation.

By using the power of human-level AI conversations LimeChat is currently able to increase campaign conversions by 3x, reduce support workloads by 70%, and improve customer satisfaction by creating the most compelling user experiences for D2C brands.

We have quickly grown to service 250+ clients and build a team of 60+ rockstars. Our clientele includes top D2C brands of India such as Wow Skin Science, Mosaic Wellness, Mamaearth, Neeman’s, etc.