Infosys BPM Walk-In Drive 2026 | International Customer Support Voice Process Freshers Hiring
Infosys BPM Walk-In Drive 2026 | International Customer Support Voice Process Freshers Hiring
Infosys BPM is conducting a mega walk-in drive for fresh graduates who are interested in building a career in International Customer Support. This opportunity is ideal for candidates with excellent English communication skills who want to work with global customers and gain exposure to international business processes.
As part of the International Voice Process team, candidates will interact with customers, resolve queries, provide support, and ensure exceptional customer experiences. Infosys BPM offers a professional work environment, global exposure, structured learning programs, and long-term career growth opportunities.
| Company Name | Infosys BPM |
| Role | International Customer Support (Voice Process) |
| Qualification | Any Full-Time Graduate |
| Experience | 0 – 1 Year |
| Job Type | Full-Time, Permanent |
| Work Mode | Work From Office |
| Location | Bengaluru |
| Shift | Night Shifts |
| Week Off | Rotational |
| Eligible Candidates | Freshers & Candidates with less than 1 year experience |
About the Role
The International Customer Support Executive will be responsible for handling customer interactions through voice support channels. Candidates will resolve customer concerns, provide accurate information, maintain service quality standards, and ensure customer satisfaction. This role offers excellent exposure to global customer service operations and communication-driven careers.
Key Responsibilities
- Handle international customer interactions through voice support.
- Resolve customer queries professionally and efficiently.
- Build strong customer relationships through active listening.
- Navigate internal systems to provide accurate solutions.
- Maintain customer satisfaction and service quality standards.
- Document customer interactions accurately.
- Follow company policies and process guidelines.
- Adapt to evolving tools, technologies, and workflows.
- Meet productivity and quality targets.
- Work collaboratively with team members and supervisors.
Eligibility Criteria
- Any Full-Time Graduate with 15 years of education.
- Freshers and candidates with less than 1 year experience can apply.
- Postgraduate candidates are not eligible.
- Excellent English communication skills are mandatory.
- Willingness to work night shifts.
- Ready to work from office in Bengaluru.
Required Skills
- Excellent Verbal Communication
- Customer Service Skills
- Active Listening
- Problem Solving
- Professional Call Handling
- Customer Relationship Management
- Adaptability
- Time Management
- Interpersonal Skills
- Basic Computer Knowledge
Why Join Infosys BPM?
- Work with global customers and international clients.
- Structured training and development programs.
- Strong career growth opportunities.
- Collaborative and inclusive work environment.
- Exposure to global business operations.
- Opportunity to build communication and customer management skills.
🚀 Career Growth Opportunities
Starting your career in an International Voice Process can open multiple growth paths in customer success, operations management, quality analysis, workforce management, business process consulting, and client relationship management. Professionals who consistently perform well can move into Senior Customer Support Executive, Team Leader, Quality Analyst, Trainer, Operations Manager, and Client Success Manager roles within a few years. Developing skills in communication, business operations, CRM tools, analytics, stakeholder management, and customer experience can significantly increase earning potential. Over the next 2–3 years, candidates should focus on strengthening communication, problem-solving, reporting, Excel, customer analytics, and leadership skills to transition into higher-paying operations and management positions across IT services, BPO, and multinational organizations.
📚 Recommended Skills to Learn
To accelerate career growth, candidates should build expertise in Advanced Excel, Power BI, SQL, Customer Relationship Management (CRM) tools, Business Communication, and Data Analytics. Learning reporting and dashboard creation can help professionals move into MIS, Operations Analytics, and Business Analyst roles. Understanding process improvement methodologies and customer experience metrics can further enhance career prospects. Strong communication combined with technical and analytical skills creates excellent opportunities in multinational companies. Candidates should also improve presentation skills, email etiquette, stakeholder management, and problem-solving capabilities to stand out during promotions and internal hiring opportunities.
🎯 Interview Preparation
Infosys BPM interviews generally focus on communication skills, customer handling scenarios, problem-solving ability, confidence, and basic computer knowledge. Candidates should practice introducing themselves, handling customer situations, explaining previous academic projects, and demonstrating professionalism during HR discussions. Strong communication and confidence play a major role in selection.
Recommended preparation resources:
- Communication Skills for Placement Interviews
- Top Python Interview Questions and Answers
- Top Git Interview Questions and Answers
- Top SQL Interview Questions and Answers
Practicing these topics can significantly improve confidence and interview performance during HR and assessment rounds.
🔗 Related Opportunities
Eclat Health Solutions Walk-In Drive 2026
Movate Technologies Walk-In Drive 2026
Walk-In Drive Details
| Date | 20 June 2026 |
| Time | 10:00 AM – 01:00 PM |
| Venue | IIPM Infosys Phase 2, Gate No-2, Electronic City Phase II Industrial Area, Konappana Agrahara, Bengaluru – 560100 |
| Landmark | Sunik Industries |
| Contact Person | Akshara |
Documents Required
- Updated Resume
- PAN Card / Aadhaar Card / Passport / Voter ID (Any Two)
- 10th Marksheet
- 12th Marksheet
- Graduation Mark Sheets
- Provisional Certificate
- Degree Certificate
Frequently Asked Questions (FAQs)
Who can apply for this role?
Any full-time graduate with excellent English communication skills can apply.
Are postgraduates eligible?
No. Postgraduate candidates are not eligible for this hiring drive.
Is work from home available?
No. This is a 100% work-from-office opportunity in Bengaluru.
Are freshers eligible?
Yes. Freshers and candidates with less than one year of experience can apply.
How to Apply
- Prepare an updated resume.
- Carry all required educational and identity documents.
- Visit the walk-in venue on the scheduled date.
- Complete registration and assessment process.
- Attend HR and communication rounds.