Genpact Hiring Technical Associate-freshers

Ready to build the future with AI? 

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Technical Associate – Service Desk L1
In this role, you would be providing Level 1 support in Technical/Service desk support.

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Responsibilities

•    Handle the issues/request reported through various ticketing tool within agreed SLA’s
•    You should handle Voice and Non-Voice tickets simultaneously.
•    Responsible for executive leadership and Board members IT support.
•    Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
•    Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
•    Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
•    Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
•    Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
•    Trouble shooting issues related to business specific applications.
•    User provisioning of various business applications (ERP)
•    Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
•    Knowledge Management – Ensure the Knowledge Articles are used on all issues.

Qualifications we seek in you!

Minimum Qualifications
•    Bachelor’s Degree required. Preferably in Computer Science, Information Systems, or related field.
•    Strong domain knowledge and technical orientation.
•    Knowledge of OS, MDM and Office Issues.
•    Multitasking skills.
•    Ability to pay attention to detail.
Preferred Qualifications/ Skills
•    Customer Service and Problem-Solving attitude.
•    Good communications skills in English.
•    Should be able to deliver on tight timelines.
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