Ciena Hiring Technical Support Engineer
Ciena Hiring Technical Support Engineer | Work From Home
Ciena Hiring Technical Support Engineer: Hiring freshers as Technical Support Engineer from any batch, Interested Candidates can apply this job as soon as possible before link expires, Apply Link and Job details for this recruitment is given below. Please read carefully before applying this Job.
Ciena Hiring Technical Support Engineer Job details;
| Company :Â | Ciena |
| Job Role : | Technical Support Engineer |
| Qualification : | BE/B.Tech//BSC/MCA or Equivalent |
| Job Location : | Remote(Work From Home) |
| CTCÂ : | 4-6 LPA* |
Roles & Responsibilities:
- Provide first level technical support to customers using BluePlanet ROA software, troubleshooting and resolving software and system related issues.
- Collaborate with the engineering team to identify, report and resolve product bugs and issues.
- Assist in the development and maintenance of technical documentation, including user manuals and knowledge base articles.
- Maintain a high level of customer satisfaction through effective communication and prompt resolution of issues.
- Interact with customer daily working on production and deployment, issue, etc – providing feedback into the larger Ciena team for resolution.
- Come up with workarounds to minimize customer dis-satisfaction with functionality shortcomings.
- Provide feedback back into account/PLM/R&D community to help improve product functionality in future releases.
- Act as the customer advocate internally to Ciena, and the Ciena support person to the customer.
- Availability to travel if required.
What Does Ciena Expect of You?
- Initiative – You’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
- Agility – you are readily able to make key decisions and manage competing and ever-changing priorities.
- Communication expertise – you possess the ability to influence and tailor your message and ideas to the audience to ensure understanding and agreement.
- The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.
- Relationship builder – with an ability to influence, you’re able to quickly develop trusted connections and get work done across multi sites.
- A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve.
- A passion for coaching – fully understanding and appreciating the power of the mentorship role.
The Must Haves:Â Â Â
- Understanding of networking technologies and protocols, especially Layer 2 and above: Ethernet/MEF, MPLS, IP, VPNs, TCP, UDP, IGP (ISIS, OSPF), BGP, L2/L3 VPN, SNMP, Syslog, ICMP, SSH
- Experience in Operating systems: Linux/Unix
- Multitasking and adaptability to changing project, priorities and market demands.
- Excellent presentation / communication skills.
- Ability to work well with cross-functional teams.
- Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision.
- Assist with multi-product interoperability issues between Ciena products or with external vendor equipment.
Good To Have
- Hands-on expertise with virtualization environments: VMWARE ESXi, KVM, XEN
- Python, Shell Scripting
- Database(s):Â PostgreSQL, MySQL, click house.
- Understanding of Docker, microservices, open switch, Kubernetes
- Understanding of cloud-based technologies.
- Ability and experience in working with Traffic – NetFlow/Sflow/Cflow/Netstream.
- Experience in using monitoring tools like Nagios, Grafana etc. helpful.
- Source Control (svn, github) and Ticketing systems (JIRA, salesforce, other)
- Excellent customer service interaction skills especially in stressful situations.
Education
- Bachelor’s degree in network engineering, systems engineering, computer science or related field.
- Preferably has experience in a work placement with an equipment vendor in the Telco industry.
- CCNA or equivalent level qualification would be advantageous.
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