BT Group Off Campus Recruitment For Trainee Support Role- Apply Now
BT Group Off Campus Recruitment Details:
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About Company:
BT Group plc is a British multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
| Company Name: | BT Group |
| Job Profile: | Trainee Business Service Support Advisor |
| Work Location: | Gurugram, Haryana, India |
| Salary: | Not Disclosed |
| Job Id: | 25173 |
Why this job matters
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group’s solution portfolio, all with full supervision.
What you’ll be doing
1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
5. Participates in the continuous improvement activities to improve the customer service team processes.
The skills you’ll need
- Complaint Management
- Information Management
- Communication
- Requirements Analysis
- Continuous Improvement
- Issue Resolution
- Problem Solving
- Billing
- Time Management
- Customer Relationship Management
- Escalation Management
- Technical Support
- Decision Making
- Growth Mindset
- Stakeholder Management
- Inclusive Leadership
Our leadership standards
Looking in:
- Leading inclusively and Safely: I inspire and build trust through self-awareness, honesty and integrity.
- Owning outcomes: I take the right decisions that benefit the broader organisation.
Looking out:
- Delivering for the customer: I execute brilliantly on clear priorities that add value to our customers and the wider business.
- Commercially savvy: I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
- Growth mindset: I experiment and identify opportunities for growth for both myself and the organisation.
- Building for the future: I build diverse future-ready teams where all individuals can be at their best.
Apply Before the link Expires for BT Group Off Campus Recruitment.
HOW TO APPLY?
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