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CACTUS Hiring Contractor, Customer Service 2026
CACTUS is hiring a Contractor, Customer Service to support global customers through a non-voice, email-based process. This is a remote-first opportunity for candidates with strong written English and customer service skills.
The position is offered on a 9-month contract, with fixed monthly professional fees of ₹15,000. Candidates should be comfortable working in shifts, including weekends, and managing customer queries within defined service timelines.
CACTUS Customer Service Job Details
| Company | CACTUS |
| Job Role | Contractor, Customer Service |
| Qualification | Bachelor’s Degree in Any Field |
| Experience | Freshers/0–1 Year |
| Eligible Batch | Any/Recent, subject to eligibility |
| Location | India |
| Work Mode | Remote-first; Mumbai office visits may be required |
| Job Type | 9-Month Contract |
| Monthly Professional Fees | ₹15,000 (Non-negotiable) |
Role Overview
The selected contractor will handle customer queries through email, investigate reported issues, coordinate with internal teams and ensure that requests are resolved within defined timelines. The role requires ownership, accuracy and the ability to manage a high volume of cases.
Key Responsibilities
- Handle customer queries through email and provide accurate responses.
- Manage requests from receipt through final resolution.
- Investigate issues and follow defined processes and SOPs.
- Coordinate with internal teams and follow up on pending cases.
- Escalate complex issues when required.
- Maintain accurate records of customer interactions and resolutions.
- Meet SLA, TAT, quality, productivity and customer satisfaction targets.
- Identify recurring issues and suggest process improvements.
Eligibility Criteria & Required Skills
- Bachelor’s degree in any field.
- 0–1 year of experience in a customer service role within any service industry.
- Excellent written English and email communication skills.
- Strong customer-centric approach and ownership.
- Attention to detail and ability to multitask.
- Comfortable working with service targets and deadlines.
- Prior non-voice or email support experience is preferred.
- Willingness to work in shifts, including Saturdays and Sundays.
Salary & Contract Information
The monthly professional fees are ₹15,000, and the amount is non-negotiable. The contract duration is 9 months. This is a contractor engagement, not a permanent employment position.
Selection Process
The selection process for this role includes an assessment round followed by an interview round.
Recommended Skills & Learning Resources
Prepare for email writing, professional communication, customer query resolution, documentation, prioritization and basic spreadsheet usage. Familiarity with SLA and turnaround-time concepts can also help.
Interview Preparation
- Practise writing clear and professional customer support emails.
- Prepare examples of resolving customer complaints.
- Understand how to prioritize multiple customer requests.
- Be ready to explain how you would handle delayed or unresolved cases.
- Review your availability for rotational shifts and weekend work.
How to Apply for CACTUS Contractor, Customer Service
Interested candidates can review the requirements and submit their application through the official CACTUS careers portal.
Frequently Asked Questions
1. Is the CACTUS Customer Service role remote?
It is a remote-first opportunity, but candidates may need to travel to the Mumbai office based on business requirements or company events.
2. What is the monthly payment for this contract role?
The monthly professional fees are ₹15,000 and are non-negotiable.
3. What is the contract duration?
The position is offered for a 9-month contract period.
Applicants should review the contract terms, shift requirements and eligibility criteria before applying through the official CACTUS careers portal.