Sutherland Virtual Drive 2026 | Customer Support Voice & Non-Voice Jobs for Freshers
Sutherland Global Services is conducting a virtual hiring drive for Customer Support Voice and Non-Voice positions from 27 October to 1 November 2026. Candidates interested in customer service and BPO careers can attend the initial interview online through Cisco Webex between 11:30 AM and 3:30 PM IST. The supplied job information welcomes freshers and experienced candidates, while the exact educational qualification and eligible batches have not been specified.
This opportunity can help candidates develop communication, customer-handling, problem-solving and computer skills in a professional service environment. Although the interview is online, the job location is Kochi, Kerala, and the role requires working from the office. Candidates should consider the location and shift flexibility before attending the virtual drive.
Quick Job Snapshot
| Company Name | Sutherland Global Services |
| Job Role | Customer Support – Voice and Non-Voice |
| Qualification | Not specified in the supplied job information |
| Experience | Freshers and experienced candidates may attend |
| Eligible Batch | Not specified |
| Salary | Official poster: Up to ₹25,000 per month plus an allowance of up to ₹3,500, subject to terms and conditions |
| Job Type | Full-time; confirm employment terms with the recruiter |
| Work Mode | Work from office in Kochi, Kerala |
| Interview Mode | Virtual interview through Cisco Webex |
| Drive Dates | 27 October–1 November 2026 |
| Interview Timing | 11:30 AM–3:30 PM IST daily |
Sutherland Customer Support Role Overview
The Sutherland Virtual Drive covers two customer support categories: Voice and Non-Voice. Voice process employees generally communicate with customers over calls, understand their concerns, provide appropriate information and document interactions. Non-Voice employees handle customer queries through channels such as chat and email, where written communication, typing accuracy and attention to detail are important.
The supplied information identifies Kochi as the job location and confirms that the role is work from office. The virtual format applies to the hiring process, not the job itself. Exact working hours and shift schedules have not been provided, so candidates should ask the recruiter whether rotational shifts, night shifts, weekend work or transport facilities apply to their particular position.
Key Responsibilities
- Respond to customer questions and concerns professionally.
- For Voice roles, communicate with customers over calls and help resolve their queries.
- For Non-Voice roles, handle customer interactions through chat and email, as assigned.
- Record customer interactions and relevant information accurately.
- Use computer systems and relevant tools to manage customer requests.
- Maintain clear communication and follow the instructions and procedures provided by the employer.
- Work towards effective customer service and a positive customer experience.
Note: These are typical responsibilities associated with Voice and Non-Voice customer support roles. The supplied drive announcement does not provide a complete official responsibility list.
Required Skills and Eligibility
- Education: The exact minimum qualification has not been specified in the supplied announcement.
- Experience: Freshers and experienced candidates interested in customer support can attend, subject to the recruiter’s requirements.
- Communication: Good spoken English is useful for Voice roles.
- Written English: Clear grammar, spelling and sentence construction are important for Non-Voice roles.
- Computer knowledge: Comfort using computers and switching between applications.
- Typing: Typing speed and accuracy are helpful for chat and email support.
- Customer handling: Patience, active listening and a professional approach to customer concerns.
- Problem-solving: Ability to understand a query and identify an appropriate next step.
- Work location: Willingness to work from the Kochi office.
- Virtual interview setup: Stable internet, a working camera and microphone, and a quiet place to join the Webex interview.
Salary Insights
According to the supplied job information, Sutherland’s hiring poster advertises earnings of up to ₹25,000 per month plus an allowance of up to ₹3,500, subject to terms and conditions. The same source mentions reported salary estimates of approximately ₹2–4 LPA for Sutherland customer service employees with 0–4 years of experience on AmbitionBox. These figures are not a guaranteed offer for this particular opening. Ask the recruiter to confirm the fixed salary, variable pay, allowance eligibility, deductions, transport arrangements and shift benefits before accepting an offer.
Why Consider Sutherland Customer Support Jobs?
Customer support roles can be a starting point for candidates looking to enter the BPO and service operations industry. Voice positions help build spoken communication, active listening and customer-handling skills, while Non-Voice positions can strengthen written communication, typing accuracy and attention to detail. With experience and suitable performance, candidates may explore opportunities in senior customer support, quality analysis, team coordination, process training or other customer operations functions. Actual career progression depends on performance, experience and available openings.
Recommended Skills and Learning Resources
Before attending the interview, practise a clear self-introduction, basic email writing and responses to common customer service situations. Non-Voice applicants should focus on written English, grammar and typing accuracy. Voice applicants should practise speaking clearly, listening carefully and explaining solutions in a calm, professional manner. Prepare examples that demonstrate patience, teamwork and problem-solving.
Interview Preparation
Prepare answers to questions such as “Tell me about yourself,” “Why do you want to work in customer support?” and “How would you handle an angry customer?” Practise a one-minute introduction and a short customer email response. Review these interview questions for non-IT freshers to strengthen your preparation for customer service and operations interviews.
Sutherland Virtual Drive 2026 – Webex Interview Details
| Hiring Drive | Sutherland Virtual Hiring Drive 2026 |
| Positions | Customer Support – Voice and Non-Voice |
| Interview Dates | 27 October to 1 November 2026 |
| Daily Time | 11:30 AM–3:30 PM IST |
| Platform | Cisco Webex |
| Job Location | Kochi, Kerala |
| Work Arrangement | Work from office |
How to Attend the Sutherland Virtual Drive
- Choose your interview day: The supplied announcement lists the drive from 27 October to 1 November 2026. Join during the advertised time window of 11:30 AM to 3:30 PM IST.
- Keep your resume ready: Save an updated resume as a PDF and keep your educational and identification details available if requested.
- Prepare your device: Use a laptop or phone with a stable internet connection, a functioning camera and a microphone.
- Open the Webex meeting: Use the meeting link provided below. Open it in a compatible browser or the Webex app if prompted.
- Enter your details: Use your correct name and follow the meeting instructions.
- Wait for the recruiter: If you enter a virtual lobby, wait to be admitted and follow the recruiter’s instructions.
- Attend the interview: Be ready to discuss your background, communication skills, customer service approach and availability to work in Kochi.
- Confirm the job terms: Ask about qualification requirements, salary, allowances, shift timings, transport and the next steps in the recruitment process.
Important interview note: The exact interview rounds have not been officially specified in the supplied information. An HR discussion, communication assessment, customer-handling questions or typing assessment may be used, depending on the role, but candidates should confirm the actual process with the recruiter.
Join Sutherland Webex Interview
Before joining: The supplied announcement identifies this as the Webex meeting link. Use it during the advertised interview window and confirm that the meeting is active. Never pay a recruitment fee or share banking passwords, OTPs or other sensitive credentials during the hiring process.
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Frequently Asked Questions
1. Who can attend the Sutherland Virtual Drive 2026?
The supplied announcement welcomes freshers and experienced candidates interested in Customer Support Voice and Non-Voice roles. However, it does not specify the minimum educational qualification or eligible batches. Confirm these details during the interview.
2. What salary does Sutherland offer for these jobs?
The supplied poster advertises earnings of up to ₹25,000 per month plus an allowance of up to ₹3,500, subject to terms and conditions. The actual salary and allowance for the selected candidate must be confirmed with the recruiter.
3. Is the Sutherland job remote, and when is the interview?
The interview is virtual through Cisco Webex, but the job is work from office in Kochi, Kerala. The drive is scheduled for 27 October to 1 November 2026, daily from 11:30 AM to 3:30 PM IST, according to the supplied announcement.
Before attending, prepare your resume, test your Webex setup and practise your communication skills. Explore the related job listings above to discover other opportunities, continue improving your interview readiness and revisit our latest job updates for more openings suited to your career goals.
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