Infosys BPM Service Desk Jobs 2026 | Freshers Walk-in Bengaluru

Table of Contents

Infosys BPM Service Desk Jobs 2026 | Freshers Walk-in Drive in Bengaluru

Infosys BPM is conducting a walk-in recruitment drive for the position of Technical Process Executive – Service Desk in Bengaluru. Freshers and candidates with 0–1 years of experience can apply if they have completed any full-time graduation with 15 years of formal education. Applicants must possess their degree certificates and marksheets and complete the mandatory Candidate ID registration and SHL assessment before attending the interview.

This opportunity offers graduates an entry point into technical support, IT service management and customer service operations. Candidates can gain practical exposure to troubleshooting VPN, Microsoft Office 365, Active Directory, operating systems and basic networking while supporting global clients. The role can help build technical problem-solving, communication and ticket management skills for future opportunities in IT support and service desk operations.

Quick Job Snapshot

Company	Infosys BPM
Job Role	Technical Process Executive – Service Desk
Qualification	Any full-time graduate with 15 years of formal education; degree certificates and marksheets required
Experience	0–1 years; freshers eligible
Eligible Batch	Not specified; eligible graduates may apply subject to the stated education requirements
Salary	Not disclosed by the employer
Job Type	Full-time, permanent
Work Mode	100% Work from Office
Job Location	Bengaluru, Karnataka
Shift	24×7 rotational shifts
Openings	100 (as stated in the listing)
Walk-in Date	28 October 2026, Wednesday
Walk-in Time	10:00 AM–1:00 PM

Infosys BPM Service Desk Role Overview

The Service Desk team provides technical assistance to global clients through calls and email. The Technical Process Executive is expected to understand reported issues, investigate common technical problems, work with ticketing tools and provide timely resolutions while maintaining a high standard of customer satisfaction.

The role covers common workplace IT technologies, including VPN, drivers, Microsoft Office 365, Active Directory, operating systems, basic networking and productivity tools. Candidates should be comfortable communicating with users, documenting issues and working in a full-time office environment with rotating shifts. The position can provide a foundation for learning IT support processes and service operations.

Key Responsibilities

Provide support to global clients via calls and email.
Troubleshoot technical issues involving VPN, drivers, Office 365 and Active Directory.
Resolve issues related to operating systems and basic networking.
Assist with Microsoft Office and other productivity tools.
Work on ticketing tools to track and manage reported issues.
Analyze technical problems and provide timely, effective resolutions.
Ensure a high level of customer satisfaction during every interaction.

Required Skills and Eligibility

Education: Any full-time graduate with 15 years of formal education.
Documents: Degree certificates and marksheets are mandatory.
Experience: Freshers and candidates with 0–1 years of experience.
Technical knowledge: Basic understanding of VPN, drivers, Microsoft Office 365, Active Directory, operating systems and networking.
IT support: Familiarity with service desk, technical support, desktop support, IT helpdesk, L1 support and ticketing tools is relevant.
Communication: Ability to communicate clearly with clients over calls and email.
Problem-solving: Ability to analyze reported issues and work towards appropriate resolutions.
Customer service: A customer-focused approach and professional interaction skills.
Work flexibility: Willingness to work from the office in Bengaluru and undertake 24×7 rotational shifts.
Mandatory registration: A Candidate ID and SHL assessment AMCAT ID are required to attend the walk-in interview.

Salary Insights

Infosys BPM has not disclosed the salary for this Service Desk opening in the supplied job listing. Candidates should confirm the compensation, allowances, benefits and shift-related policies with the recruitment team during the hiring process. Since the advertised salary is not available, no specific salary figure can be treated as an official offer for this position.

Why This Role Is Worth Considering

This role can help fresh graduates develop transferable skills in technical troubleshooting, customer communication, issue documentation and service management. Exposure to workplace technologies and ticketing systems can support future career paths such as IT Helpdesk Executive, Desktop Support Engineer, L1 Technical Support Engineer and Service Desk Analyst. Candidates who build stronger networking, operating system and IT service management knowledge may be able to pursue more specialized support roles as they gain experience.

Recommended Skills and Learning Resources

Candidates preparing for service desk and technical support roles should revise operating system fundamentals, common networking concepts, troubleshooting methods and professional email communication. Practise explaining how you would investigate a VPN connection issue, an Office 365 problem or a user account access request. Focus on understanding the concepts rather than memorizing answers.

Interview Preparation

Prepare for basic technical troubleshooting, customer-handling scenarios, spoken English and email writing. The recruitment notice states that the proctored SHL assessment evaluates basic analytics, English comprehension and Writex email writing. You can also revise common Service Desk interview questions for freshers before attending the drive.

Infosys BPM Walk-in Interview Details

Interview Mode	Walk-in
Date	28 October 2026 (Wednesday)
Time	10:00 AM–1:00 PM
Venue	IIPM Infosys Phase 2, Gate No. 1, No. 40/P-41/P, Electronic City Phase II Industrial Area, Konappana Agrahara, Bengaluru – 560100
Landmark	Sunik Industries
Contact	Anusha

Important: Complete both the Candidate ID registration and the SHL assessment before attending the walk-in interview. The recruitment notice states that candidates without registration and assessment will not be considered.

How to Apply for Infosys BPM Service Desk Jobs

Step 1: Register for a Candidate ID

Visit the official Infosys careers registration page. Click on “Register”, enter the required details and submit the form. Your Candidate ID, in the format 100XXXXXXXX, will be generated and shared with your registered email address.

Step 2: Complete the SHL Assessment Registration

Open the SHL/AMCAT assessment link provided in the original recruitment listing. The notice instructs candidates to copy the link, paste it into the Google search bar and click on the result if necessary. Follow the assessment portal’s instructions.

Step 3: Start the Assessment

Click on “Start New Test” and follow the instructions. When prompted to select a unit, choose Customer Service. The assessment is proctored and evaluates basic analytics, English comprehension and Writex email writing.

Step 4: Save Your AMCAT ID

After completing the assessment, note your 15-digit AMCAT ID. According to the recruitment instructions, you can access it by clicking the three-dot menu at the top-right corner of the screen.

Step 5: Follow the Assessment Rules

Fill in all mandatory fields marked with an asterisk during registration.
Attempt all questions; the notice states that there is no negative marking.
Take the proctored assessment in a quiet environment.
Use a headset or headphones for clear communication.
Do not switch screens during the assessment.
Avoid any activity that could be flagged as malpractice. Multiple faces or the absence of a face may lead to disqualification.
Submit the assessment and keep your AMCAT ID available for the next stage.

Step 6: Attend the Walk-in Interview

Attend the interview at the stated Bengaluru venue on 28 October 2026 between 10:00 AM and 1:00 PM. Carry your degree certificates, marksheets and relevant registration details. Keep your Candidate ID and AMCAT ID ready. The notice states that candidates who clear the assessment will be processed further for the Operations round.

Application note: The button above opens the official Infosys careers page for Candidate ID registration. Complete the separate SHL assessment registration as instructed in the recruitment notice before attending the walk-in. The job listing does not provide a separate official application URL for this specific opening.

Related Job Opportunities

Frequently Asked Questions

1. Who is eligible for Infosys BPM Service Desk jobs?

Any full-time graduate with 15 years of formal education can apply, provided they have their degree certificates and marksheets. Freshers and candidates with 0–1 years of experience are eligible. A Candidate ID and SHL assessment AMCAT ID are mandatory for the walk-in.

2. What is the salary for the Infosys BPM Service Desk role?

The salary has not been disclosed in the supplied job listing. Candidates should confirm the compensation and benefits with the recruitment team during the hiring process.

3. Is this a work-from-home job, and when is the interview?

No. The position is full-time and requires 100% work from the office in Bengaluru, with 24×7 rotational shifts. The walk-in is scheduled for 28 October 2026, from 10:00 AM to 1:00 PM, at IIPM Infosys Phase 2, Gate No. 1, Electronic City Phase II Industrial Area, Bengaluru – 560100. Complete the required registration and assessment before attending.

Prepare your documents, complete both mandatory registration steps and revise basic IT troubleshooting and communication skills before the drive. Explore the related job listings above, keep improving your technical knowledge and interview readiness, and revisit our job updates for more opportunities suitable for fresh graduates.

“`