WNS Associate / Senior Associate Recruitment 2026 – Pune
WNS (Holdings) Limited is inviting applications for the position of Associate / Sr. Associate in Pune, Maharashtra. This is a full-time opportunity for graduate candidates interested in customer interaction services, customer support, and Business Process Management (BPM) operations.
The role involves handling customer queries, resolving complaints, maintaining customer records, and providing accurate information about products or services. Candidates should be comfortable working in a 24×7 environment, including night and rotational shifts.
Official Application Link: Apply for WNS Associate / Sr. Associate
WNS Recruitment – Job Overview
| Company | WNS (Holdings) Limited |
|---|---|
| Job Role | Associate / Sr. Associate |
| Job Location | Pune, Maharashtra |
| Work Location | Weikfield Block C, IT-CITI Infopark, Nagar Road, Vadgaonsheri, Pune |
| Employment Type | Full-time |
| Qualification | Graduate |
| Experience | Not specified in the provided job description |
| Salary | Not disclosed |
| Shift | Night shifts / rotational shifts |
| Work Environment | 24×7 operations |
| Application Mode | Online |
About the Role
The WNS Associate / Sr. Associate position focuses on customer interaction and service operations. The selected candidates will be responsible for responding to customer questions, assisting with account or product-related inquiries, and resolving issues according to company policies and procedures.
The role also involves documenting customer interactions, escalating complex concerns, and meeting individual and team performance targets. Candidates should be willing to support operations in a 24×7 environment, particularly night and rotational shifts.
Key Responsibilities
- Handle customer queries professionally and provide accurate information.
- Resolve customer inquiries, complaints, and issues promptly.
- Assist customers with product or service-related questions and account inquiries.
- Maintain knowledge of company products, services, policies, and procedures.
- Document customer interactions and update customer records accurately.
- Escalate complex or unresolved issues to the appropriate department or supervisor.
- Upsell and cross-sell products or services based on process requirements.
- Work toward individual and team performance targets.
- Be comfortable working in a 24×7 operational environment, including night shifts.
Eligibility Criteria
According to the provided job description, the qualification requirement is:
- Education: Graduate.
- Experience: The job description does not specify a minimum or maximum experience requirement.
- Shift Flexibility: Candidates must be comfortable with night shifts and rotational shifts.
- Customer Service: The responsibilities require professional communication, customer query handling, and issue resolution.
- Performance: Candidates should be prepared to work toward personal and team targets.
The listing does not specify a particular graduation stream, percentage requirement, or graduation year. Candidates should review the official application page for any additional eligibility conditions.
Salary Details
The salary or compensation range for the WNS Associate / Sr. Associate position has not been disclosed in the provided job description. Applicants can check the official application page or ask the recruitment team for confirmed salary details.
Work Location and Shift Details
Work Location:
Weikfield Block C, IT-CITI Infopark,
Survey Nos. 30/3, 31/1, and 2A,
Nagar Road, Vadgaonsheri,
Pune, Maharashtra, India
The role requires flexibility for night shifts and rotational shifts. The job description specifically states that candidates must be comfortable working in a 24×7 environment, especially night shifts.
How to Apply for WNS Associate / Sr. Associate
- Open the official WNS job application page using the link below.
- Read the job description and verify the qualification and shift requirements.
- Prepare an updated resume highlighting your graduation, customer service skills, communication abilities, and relevant experience, if any.
- Submit your application through the official recruitment portal and follow the instructions provided there.
Apply Online: WNS Associate / Sr. Associate – Official Careers Link
Frequently Asked Questions (FAQs)
1. What qualification is required for the WNS Associate / Sr. Associate role?
The provided job description lists graduation as the required qualification. It does not specify a particular degree stream.
2. Is this WNS job suitable for candidates who cannot work night shifts?
The job description requires candidates to be comfortable with a 24×7 work environment, particularly night and rotational shifts. Candidates who cannot accommodate these shifts should confirm the requirements with WNS before applying.
3. Is the salary mentioned for this WNS position?
No. The provided job description does not disclose the salary or compensation range.
Share this WNS job opportunity with graduates interested in customer support and BPM operations in Pune.