Fresh Prints Customer Service Associate Recruitment 2026 | Remote Job
Fresh Prints is hiring for the position of Customer Service Associate for its supply-chain and logistics team. This is a remote work-from-home opportunity for candidates with customer support or client service experience.
The Customer Experience Associate will provide timely and professional support to customers through email, chat, text and phone. The role involves resolving customer queries, maintaining accurate ticket documentation, coordinating with internal teams and ensuring a positive customer experience.
📌 Fresh Prints Customer Service Associate – Job Details
| Company | Fresh Prints |
|---|---|
| Job Role | Customer Service Associate |
| Job Type | Full Time |
| Work Location | Remote / Work From Home |
| Qualification | Bachelor’s Degree |
| Experience | Freshers |
| Working Hours | 8:00 AM – 5:00 PM EST, Monday to Friday |
| Salary | $550 – $700/month + $80 night shift allowance |
| Job Category | Customer Service / Customer Support |
💼 About Fresh Prints
Fresh Prints is a New York-based custom apparel startup that works with student entrepreneurs and supports them through working capital, training and operational support. The Customer Service Associate role supports the company’s supply-chain and logistics operations by helping customers with their questions and issues.
👨💻 About the Customer Service Associate Role
As a Customer Service Associate, you will be responsible for handling customer conversations across multiple channels, including email, chat, text and phone. You will investigate customer concerns, provide accurate resolutions, document conversations and coordinate with teams such as Sales, Operations and Production.
The position is suitable for candidates who have strong communication skills, attention to detail and previous experience in customer support, client services or another customer-facing role.
📋 Key Responsibilities
- Respond to customer inquiries through email, chat, text and phone.
- Resolve customer issues accurately while following company policies and service standards.
- Maintain detailed and accurate documentation in tickets and internal systems.
- Take ownership of customer conversations from the initial query through resolution.
- Follow up with customers and complete appropriate handoffs when required.
- Meet or exceed defined performance metrics such as QA score, response time, resolution time and tickets per shift.
- Collaborate with Sales, Operations, Production and other cross-functional teams.
- Maintain professional communication and brand standards when interacting with customers.
- Identify recurring issues and contribute ideas for process improvement.
🎯 Performance Expectations
Successful candidates are expected to consistently meet productivity and quality targets while maintaining accuracy in customer communication and documentation. The role requires ownership, reliability and a customer-first approach.
- Meet productivity and quality benchmarks.
- Maintain strong attention to detail.
- Apply feedback to reduce recurring errors.
- Take ownership of customer tickets until resolution.
- Prioritize customer satisfaction in decision-making.
- Remain reliable and accountable during assigned shifts.
💻 Skills Required
- Strong written and verbal communication skills.
- Excellent attention to detail.
- Strong organizational skills.
- Problem-solving and critical-thinking abilities.
- Ability to handle multiple customer conversations simultaneously.
- Basic knowledge of CRM and ticketing systems.
- Basic spreadsheet and system navigation skills.
- Ability to work independently and escalate issues when necessary.
🎓 Eligibility Criteria
- Bachelor’s degree in Marketing, Communications, Business or a related field.
- Minimum 1 year of experience in customer support, client services or a similar customer-facing role/Freshers
- Strong written communication skills.
- Ability to maintain a professional brand voice.
- Comfortable working in a fast-paced and metrics-driven environment.
🏠 Work From Home Details
This is a remote work-from-home position. The scheduled working hours are 8:00 AM to 5:00 PM EST, Monday to Friday.
Candidates should be comfortable working according to the stated schedule and managing customer interactions across multiple communication channels.
💰 Salary & Benefits
- Monthly Base Salary: $550 – $700 depending on experience.
- Night Shift Allowance: Additional $80.
- Sabbatical: Eligible employees can receive a 2-month paid sabbatical as part of the company’s long-term employee recognition benefits.
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| 🚀 Latest IT Jobs & Off-Campus Drives | Join WhatsApp Channel |
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📌 Important Note for Applicants
Fresh Prints states that it never charges any money during the hiring process. Candidates should be cautious of anyone asking for payment in exchange for an interview, job offer or recruitment service.
Before applying, candidates should ensure that their resume highlights relevant customer service experience, communication skills, CRM/ticketing experience and problem-solving abilities.
🚀 How to Apply for Fresh Prints Customer Service Associate?
Interested and eligible candidates can apply online through the official Fresh Prints job posting. Submit an updated resume and provide accurate information about your education and customer service experience.
👉 APPLY NOW – CUSTOMER SERVICE ASSOCIATE
❓ Frequently Asked Questions
Q1. What is the job role at Fresh Prints?
Fresh Prints is hiring for the position of Customer Service Associate.
Q2. Is this a work-from-home job?
Yes. The job is listed as a Remote / Work From Home opportunity.
Q3. What qualification is required?
Candidates should have a Bachelor’s degree in Marketing, Communications, Business or a related field.
Q4. Is experience required?
Yes. The job description specifies a minimum of 1 year of experience in customer support, client services or a similar customer-facing role.
Q5. What is the salary?
The monthly base salary is between $550 and $700 depending on experience, plus an $80 night shift allowance.
Q6. What are the working hours?
The listed schedule is 8:00 AM to 5:00 PM EST, Monday to Friday.
Q7. Does Fresh Prints charge candidates for recruitment?
No. Fresh Prints states that it never charges money during the hiring process. Candidates should avoid anyone asking for payment for this job.
Disclaimer: Job information is based on the employer’s job posting available at the time of publishing. Salary, eligibility, working hours, benefits and hiring requirements may change at the employer’s discretion. Candidates should verify the latest information on the official application page before applying.