Cision & Zoho Hiring Freshers

Cision & Zoho Hiring Freshers | Customer Support Specialist & Software Developer

Introduction

Cision and Zoho are hiring freshers and early-career professionals for exciting roles in customer support and software development. These opportunities are ideal for candidates looking to start or grow their careers with reputed global organizations.

Cision Hiring Freshers – Customer Support Specialist (Technical)

Company Name	Cision
Job Role	Customer Support Specialist (Technical)
Qualification	Bachelor’s Degree
Eligible Batch	2023 / 2024 / 2025 / 2026
Salary	Average Market Salary for this role

Job Summary

The Technical Support Specialist I role will work directly with customers providing technical subject matter expertise via phone, chat, and case communication, using recognized tools and processes. In this role, you will investigate, troubleshoot technical issues, and assist with platform configuration, and the utilization of purchased features. This role reports to the Manager of Technical Support.

Key Competencies

• Strong Oral and Written Communication: Troubleshooting and directing customers through all areas of support services, including phone, chat, and case work
• Mentorship: Provide leadership and guidance to new team members
• Problem Solving: Recognizes obstacles and uses resources to identify solutions
• Time Management: Uses time productively and distinguishes between low and high priorities with limited guidance
• Collaboration: Communicates at high levels within customer organization to advise and troubleshoot with the customer regarding the configuration and use of Cision products and services
• Adaptability: Rapidly adapts to new information, changing conditions, or unexpected obstacles
• Professionalism: Learns by mistakes and uses knowledge for self-improvement
• Key Performance Indicator: Measurable outcomes tied to CSAT (Customer Satisfaction)

Qualifications

• Assist customers via phone, chat, and cases process to resolve customer questions and issues
• Handle requests and customer escalations while maintaining service length objectives
• Set up reporting and dashboard using boolean logic and customer requirements
• Enable features and services required for customer product usage
• Partner with Sales, Account Management, Customer Experience teams, and Prod/Ops
• Join customer calls as technical expert to provide guidance and solutions
• Follow all workflow and best practice solutions to resolve customer requests
• Maintain up to date product knowledge and continue educational training
• Create and edit technical documentation to support customer responses
• Mentor peers during onboarding and post-onboarding activities
• Self-starter and team player with the ability to work independently
• Experience using CRMs, customer support platforms, meeting and scheduling tools

Preferred Qualifications

• BS in Computer Science, Business, Computer Information Systems, or equivalent experience
• Office365, Highspot, ChurnZero, Salesforce.com, Five9, Freshdesk
• Experience with Boolean or other coding languages a plus
• SaaS, customer service, public relations/communications experience

About Cision

Cision is a global leader in PR, marketing and social media management technology and intelligence. The company operates across 24 countries and empowers brands to build authentic connections through data-driven communication solutions.

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Zoho Hiring Freshers – Software Developer

Company Name	Zoho
Job Role	Software Developer
Qualification	Bachelor’s Degree
Eligible Batch	Up to 2026
Salary	Average Market Salary for this role

Job Description

• Design and develop high-volume, low-latency applications for mission-critical systems, ensuring high availability and optimal performance.
• Contribute actively to all phases of the software development lifecycle.
• Write clean, well-structured, testable, and efficient code.
• Ensure system designs and implementations fully comply with technical specifications.
• Prepare, build, and release high-quality software components.
• Drive continuous improvement by evaluating alternative technologies and presenting recommendations for architectural review.

Experience Criteria

• Year of Graduation: Up to 2026
• Year of Experience: 0 to 2 Years

Important Notes

• Only shortlisted candidates will receive a call letter with details of the interview date and venue.
• Work location could be anywhere in Tamil Nadu as informed post interview.
• Candidates should not take part in multiple Zoho interview processes simultaneously.
• Offer may be withdrawn if found attending multiple Zoho processes or already employed with Zoho.