Graduate Engineer Trainee Job Opportunity at Freshworks-Freshers
Graduate Engineer Trainee Job Opportunity at Freshworks-FreshersÂ
Graduate Engineer Trainee Job Opportunity at Freshworks-Freshers: Hiring freshers as Graduate Engineer Trainee from the batch 2025. Interested Candidates can the Link below and Apply as Soon as possible before the link expires. Read Job description Carefully before going to apply the Job
Graduate Engineer Trainee Job Opportunity at Freshworks-Freshers job details:
| Company | Freshworks |
| Role | Graduate Engineer Trainee |
| Qualification | BE/BTECH |
| Eligible Batch | 2025 |
| Salary | 4 LPA–8 LPA |
Job Description
The Customer Support team at Freshworks plays a key role in uncomplicating work for our customers. They troubleshoot issues, answer product-related questions, and ensure that customers have a smooth experience using our products. If you’re someone who enjoys problem-solving, figuring things out, and helping others along the way, this might be a great place to start your career.
What you will do:
Support customers by resolving queries, reproducing issues, and working with internal teams to provide timely solutions.
Communicate effectively across email, phone, and chat to provide high-quality assistance.
Collaborate with cross-functional teams like engineering and product to escalate and resolve complex issues.
Keep track of common customer challenges and work proactively to improve the support experience.
Ensure high customer satisfaction through professionalism, empathy, and ownership.
Qualifications
We’re hiring fresh graduates from the 2025 batch who are keen to start their career in a customer-facing role at a fast-growing product company.
What we look for:
Strong communication skills — both written and verbal.
Empathy and the ability to put yourself in the customer’s shoes.
Curiosity and a willingness to learn new tools and technologies.
Ability to stay organized and thrive in a fast-paced environment.
Flexibility to work rotational shifts based on business needs (This is absolutely mandatory because shifts and regions will be allocated based on business requirements).
Internship experience in a B2B/product company or prior exposure to customer support (This is good to have, not mandatory).
No standing arrears.
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